Here Are Some Frequently Asked Questions:
How do I submit a quote request?
Simply add items to your quote by clicking on the “Add to Quote” button on the product
page. When you are satisfied with the items in your “basket”, you can click on the
“Submit Quote” button. Your dedicated sales representative will then be in touch to finalise
the order and get the process started. Should you prefer you are welcome to send an email
through the contact us function on the website with your specific needs and your sales
representative will work on providing you with some options.
Does the price on the website include branding?
In most instances, branding is included in the price. This is more often than not a 1
colour 1 position option. Your sales representative will send you a formal quote which
will indicate which items include brading and the type of branding included. For multi
colour branding and positions, depending on the type of branding you will be quoted
accordingly.
I cannot find what I am looking for on the website?
Feel free to contact us via email or phone call and one of our friendly sales consultants
will assist as far as possible with sourcing your desired items.
Does the pricing on the website include VAT?
All prices on the website do not include VAT
Are there minimum order quantities?
Minimum invoicing amount is R1000 Ex Vat
Am I able to get samples prior to ordering?
We are able to assist and send you a sample of an item(s) you’re considering – This
sample can be collected from our JHB office, or you can opt to have it couriered to you
at your cost. Samples can be returned for credit or refund, provided they are returned
within 7 working days, and are in the original packaging and undamaged. The cost to
receive and return samples Via courier is for your account.
Will I see what my branded item will look like?
Every order will require an artwork approval prior to the brading process to be initialed.
Your dedicated sales representative will send you a layout of your artwork to be
approved. Only once approved by the client will the branding process begin.
How long till delivery?
Production and delivery times from approval of artwork vary from item to item.
Branded orders typically take between 3 – 10 working days to be delivered from the day
artwork has been approved.
Do you require a deposit?
We require a 50% deposit prior to the order and branding process being initiated. We
require balance of payment prior to delivery.
What is a setup fees?
Most of the items we offer have ‘set-up’ charges (screen charges, die charges, machine set
up etc.). A setup fee is not an artwork charge but are charges to initiate the branding of your
item. Such costs include the cost of gathering, collecting and organising the materials
required to brand your items, the preparation of the screens, pads etc, as well as the cost of
the calibration of the machines required to complete the branding of your products.
Will there be a setup fee every time we order?
Yes there will be a set up fee for every order.
What is the difference between a logo redraw and a set up fee?
The logo redraw fee is the cost of redrawing your logo into Vector format. It is the time required by our designers to get your logo into a workable format. A setup fee is not an artwork charge but are charges to initiate the branding of your item. Such costs include the
cost of gathering, collecting and organising the materials required to brand your items, the preparation of the screens, pads etc, as well as the cost of the calibration of the machines required to complete the branding of your products.
Can I cancel my order?
You can cancel at any time prior to approving the artwork. Once items have been branded with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your dedicated saels representative.